10 July 2026 · Cairn Team · 1 min read
An AI support agent should show its work
Grounded answers with citations beat confident guesses — how Cairn keeps its agent honest.
- Product
Blog
Product updates, documentation craft, and customer-support practice from the Cairn team.
1 July 2026 · Cairn Team · 2 min read
Stop writing your docs twice
Your support team answers the same question your docs already cover — because the docs and the answers live in different systems.
- Craft