Your documentation writes itself from the work you're already doing.
Record a workflow once. Cairn produces the step-by-step guide, the branded help center, the AI agent's knowledge, and an on-screen walkthrough that spotlights the real button on the real page.
Every other tool in this category degrades. This one improves.
Four stages, and two return paths nobody else has. A miss becomes a work order. A resolution becomes a draft. Usage improves the asset instead of wearing it out.
Capture flows to Knowledge, to Engage, to the AI agent; a miss becomes a work order and a resolution becomes a draft, feeding back into Knowledge.
Solid arrows are the forward chain every competitor sells. The dashed ones are the return paths — the reason the knowledge base gets better the more your customers use it.
Four pillars, one data model
A change at any point propagates everywhere immediately, because there is no glue between the parts.
Stop describing the steps. Show them.
This is the real thing, not a video. Click the lit control and the walkthrough advances — exactly as it does on your customer's own screen.
Your docs tell you when your product changed.
Documentation doesn't rot because people are lazy. It rots because nothing tells you it's wrong. When a walkthrough step can't find its element — because you renamed a button — that failure increments a per-step health counter. Cross the threshold and the guide is flagged on Knowledge Health, a guide.drifted event fires, and by policy it stops being used as an AI answer source.
Nothing silently serves a customer a step that no longer exists.
Your best documentation is already being written, one support ticket at a time.
When three or more resolved conversations share a question no article covers, Cairn assembles a draft from the best human answers and puts it in a review queue. Your team already wrote the content. It was just trapped in a thread.
One knowledge graph. Three audiences. No copy-paste.
Every chunk is audience-tagged and every query carries an audience scope. Enforcement happens at retrieval, not at render — so the internal runbook cannot surface in a public answer even if someone links to it.
Where Cairn is different
The feature list beats the field, but a feature list is a war of attrition. The five highlighted rows are the actual argument.
Competitor columns describe general market positioning and are pending verification against each vendor's current published feature list. Cairn does not publish competitor pricing.
Flat per-workspace pricing
A seat allowance, not per-seat from seat one. AI is credit-metered with a visible per-operation cost — an AI-answered conversation is about 5.5¢.
See all plans and the credit estimatorRecord the work once. Answer everywhere, forever.
Cairn is invite-only while we pilot it with a small group of teams. Ask to be one of them — when signup opens, the trial is fourteen days with every Scale feature on and no credit card.