01 · Capture
Record the work. Not a video of the work.
A screen recording cannot be searched, cited, or replayed. Cairn records structure — the elements, the labels, the order — and generates everything else from it.
How it works
One pass through the task, and the documentation exists.
- 01Click through the task onceIn the browser extension, narrating as you go if you like — the desktop app is coming soon. No script, no retakes, no editing timeline.
- 02Cairn records structure, not pixelsElement roles, accessible names, ranked selector candidates, per-step URLs — and a screenshot taken before the click mutates the page.
- 03Redaction runs before anyone sees itOn Enterprise, enforced policy rules apply at ingest. On every plan, the field label is kept and the value typed into it never leaves the machine.
- 04You get a guide, not a to-doSteps, ordering and draft prose arrive already written. You edit rather than author.
In the product
The extension, mid-capture
Steps accumulate on the left as you work. Each one carries its screenshot with the click target already highlighted — no annotation pass afterwards.
capture-extension.pngExtension mid-capture: step list left, screenshot with highlighted click target right
The detail
What makes the capture good enough to replay later.
Capture surfacesA Manifest V3 browser extension (store listing coming soon), and a Tauri 2 desktop app for native software that is built but not yet released. Both can record your narration and turn it into step text.
Screenshots timed to the intentTaken before the click applies, so the button being described is still visible in the image. Most tools capture after, and show you the result instead of the action.
Labels, never values"Card number" is recorded. The number is not. This is an architectural rule with tests behind it, not a setting someone can flip during onboarding.
Four tiers of redactionManual blur; assisted Smart Blur with a durable decision log; enforced policy redaction that runs at ingest before any human sees the image; and custom regex or selector rules, which have no editing screen yet.
Strict originals for EnterpriseEncrypt every screenshot original at rest and never serve it; once a redacted derivative exists, an admin can delete the original for good. There is no settings screen for it yet.
Ranked selector candidatesThe reason a captured step can later be replayed on a live page rather than merely illustrated. This is the data the walkthrough runs on.
Where this sits
Capture is where the loop starts — and where the returning work lands.
01Capture
02Knowledge
03Engage
04AI agent
Capture flows to Knowledge, to Engage, to the AI agent; a miss becomes a work order and a resolution becomes a draft, feeding back into Knowledge.
Honest limits
Capture is only as good as the application being captured.
You will find this section on every feature page. If a constraint would annoy you in week two, we would rather you knew in minute one.
- An application that renders everything to canvas with no accessible names gives Cairn very little to work with. You will still get a guide with screenshots; the interactive walkthrough will degrade to static.
- Capture needs a screen. Narration enriches the steps you record; there is no voice-only capture for work that happens away from one.
- The desktop app is built for Windows and macOS and not released yet. Linux is not built at all, and we would rather say so than list it as "coming soon".
Next
02 · KnowledgeOne knowledge graph. Three audiences. No copy-paste.The same source of truth serves your public help center, your signed-in customers, and your internal runbooks — with enforcement at retrieval, not at render.Executable guidesStop describing the steps. Show them.Four tiers of helpfulness instead of one. A cited answer, a guide card, an on-screen walkthrough on the customer’s real page — or, with consent, the agent doing it for them.